Budget Car Rental

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Opinions

• Shanty Barney

  Aug, 06 2018
  ★ ☆ ☆ ☆ ☆
  Be aware!!!!Please do not rent a vehicle from budget. My husband and I are both active duty and the level of treatment we receive from this office and company has been horrible. First of all they gave us a vehicle with bold tires and was pulling completely to the right. Once we got on the highway headed from Colorado to Louisiana the car begin to shake when we reached about 60-65mph. Unfortunately we were to far to turn around I called this location and spoke to Elizabeth and crystal at the airport location and crystal told me oh well unless you turn around and bring the car back you will not receive a refund. Granted we were in Kansas she started yelling at me and said a manager would call me Monday to help us find another vehicle and That never happen. So we call the customer service number and they stated, they could not help and we needed to contact roadside assistance we called them they stated we could pick up a vehicle once we arrived in Louisiana I called and the budget in Louisiana said they never spoke to anyone and they did not have any cars available. So he literally lied to us. We had to call the regional manager in Colorado Springs Rudy who barely helped us. After going back and forth about 3 days later after calling Rudy/roadside assistance they tell us they will have someone bring us a car. Well we find out from the tow truck company they told him to come get our loaner car first and bring it to Baton Rouge in which is almost 3 hours away and then bring us a vehicle. That is unacceptable bc per the contract they suppose to bring the vehicle to us then take the vehicle with the mechanical issues. Well the driver stated budget was trying to save money again. 3 days we had to utilize my parents car and keep the vehicle parked. So we finally get a new vehicle at 12pm that night.
  
  So ed so I check my account. And my card was charged a few days later. We didn't sign a receipt after returning the vehicle bc we were told we would not be charged and the notes was in the system. This company is a fraud and is willing to put families safety at risk so they can save money. I had my 2 year old son in the car anything could have happen. I just call to speak to a manger and still no one will talk to us. I recommend enterprise bc they are professionals and I will never rent a vehicle from budget again. This was a horrrible experience and for no one to contact us after we called several times this is unacceptable. We rented the vehicle from 8th street and returned it Colorado airport. Mrs. Green

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