Ross Silva Agency - American Family Insurance

Images of Ross Silva Agency - American Family Insurance

Opinions

• Carrie Lance

  Jan, 01 2018
  ★ ★ ★ ★ ★
  I have been with these guys for years now, and I have to make changes from time to time. They always take great care of me. I work with Nelson the most, and he is VERY knowledgeable, helpful, and courteous. He always is prompt when dealing with my ever changing circumstances and additions. The whole reason why I did not want to go to Geico or another online insurance company, is because I want to deal with the same people that I can call directly when I need something. Not call a 1-800 number that I am going to have to navigate an automated system, just to get someone different every time. In a new age where everything is automated and service just doesn't seem important to companies anymore, it is really nice to deal with Nelson and Ross every time and build a long lasting relationship. I have been in the Service industry for 25 years, and service is one of the most important attributes in a company that I prefer to do business with. If you want that one on one....first name basis....call whenever you have a question or need to make a change......call these guys. They will take the best care of you...because they really do care.

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