Bicycle Village

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Opinions

• Joe Bartoletti

  Jan, 15 2018
  ★ ★ ★ ★ ☆
  I've had good and "less desirable" experiences here. Recently purchased a hardtail, rode it a time or two, ultimately deciding to go for a full suspension bike (swapped bikes twice, which is super appreciated). Over the course of maybe a month, I visited the store numerous times, spent hours in the store all told. Over my numerous trips to the store, sometimes I would come across an associate who is highly knowledgeable about the bikes (Gabe is the man, as well as Justin), but other times I might find someone who knew less about the bikes I was looking at than I did (and I'm brand new to mountain biking), which was a bit frustrating. I did, as I mentioned before, very much appreciate their "return policy" on bikes, that if you don't feel like the bike is ultimately right for you, you can return it, assuming it's in like-new condition. This is nice when you're spending a decent amount of money on a bike that you will likely have for a long time. They transferred in a couple of bikes to their store from another store, which I also appreciated, but both bikes were definitely not in 'new' condition. One was a previous model year, so ok, that's understandable I guess, but another was a 2018 and had paint rubbed off in a few spots. I guess bicycle village doesn't have much control over people riding bikes on test rides and doing who knows what to them. The service department seems good, knowledgeable, but I guess time will tell there. So, overall, a mixed bag of results with the good overriding the bad!

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