Rocky Mountain Climate Heating and Cooling

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Opinions

• Kelly Williams

  Sep, 10 2018
  ★ ★ ★ ★ ★
  When my water heater went out (on a Saturday) I first called the company that installed my original one knowing that I may have an issue as the new water heaters were going to be too big for my current space. While they were responsive and called me back first thing Monday - I talked to a sales guy who simply had me measure the doorway. It was determined it was too small but that he could quote me for a smaller water heater - and he never called back. I then called Rocky Mountain as I had them out for furnace tune-ups before and they were always very pleasant. I did not have to take measurements, instead they sent Craig out that same morning. Craig went above and beyond to get me a new water heater including arranging for the city and plumbers to come out as my water meter had to be moved to fit the new heater. I had everything installed by Friday afternoon the same week. During this time Craig was very apologetic as he actually felt bad that I had no hot water, nor by Tues had any shower water. The installers were wonderful as well! Very professional and thorough. There was one issue where they had to come back out to take off some tape for inspection and Wayne (I think was his name) noticed my door to closet of heater was loose and fixed that for me. Cannot say enough great things about this company and they certainly will be my first and last call for any future heating/cooling needs. Thanks so much for going the extra mile Rocky Mountain!

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