T-Mobile

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Opinions

• Breslyn Vargas

  Sep, 12 2018
  ★ ☆ ☆ ☆ ☆
  This store is awful. I went in to pre-order the iPhone X and Diego asks me if I want the Apple Watch as well because Apple is offering a “bundle” for $1250 and I would only pay $25 a month for BOTH, not each. After asking for clarification several times he assured that the payment would be $25 and he even wrote it down and signed his name. Later I receive documents via email to sign with a break down of prices. After adding the totals, this “bundle” is worth $1500. I call him back the following day and says his calculations were off by $4 and the correct monthly payment is $29 and the bundle is now $1350. After doing more calculations I finally realize it’s well over $35 per month for both items. I call a T-Mobile rep who tells me there’s no such bundle and the monthly payment is indeed $35 and that Diego said that to get another sale. He was able to take the watch off my order and save me $500, which is how much the watch actually costs. I will not be returning to this store. I will be calling customer service for any other needs or concerns.

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